Airport & Lounge

Do you aspire to be an Air New Zealander?

Join our Airport or Lounge teams!

Typically you will start in a part time role, working shifts across our operational hours, and interacting with the same customers as our cabin crew.

In the Airport Front of House, you’ll meet a wide variety of customers and work across check in, bag drop, boarding, special assistance, and our premium service counter. You’ll be the first point of contact for many of our customers and will work with our other ground and crew teams through delays and disrupts.

In the Lounge, you’ll interact with our Koru and Star Alliance Members, often being the first point of contact for our high value customers and their guests. You’ll liaise with the Airport Front of House team and our Lounge contractors to ensure a seamless premium experience and will assist our customers with changes and keep them informed during disrupts or delays.

To get started in one of these roles, you’ll need at least 12 months experience in a customer-facing role, preferably with a desire to develop and build a career in travel and tourism. Previous experience in hospitality, hotels, tourism, retail, or other people-focussed roles is preferred.

If you’re thinking about our Lounge or Airport teams as a stepping stone to a crew position, keep in mind you may be in this role for at least 12 months before you go flying. Consider why this role will be right for you right now, how you will contribute to our team, and what makes you a great fit for the Airport Customer Service or Lounge Roles.